Please review each term and condition of the sale below. By agreeing, you acknowledge that each item has been thoroughly reviewed and accepted.
Upon ordering, either the dollar total or a 50% deposit is due, whichever is more. Deposits on custom, special, or non standard orders are non-refundable. No orders will be made without a deposit. Payment can be made in the form of a credit card, check, cash or money order.
For all leased orders, upon ordering, customer agrees to authorize their lease company to administer a 50% deposit made payable to HairStylersFriend.com. No orders will be entered without a 50% deposit from the lease company.
Remaining balance is due 7 days prior to order completion. An estimated due date will be provided at time of order entry and a final notification letter may be sent to you up to 10 days before completion date. All final payments must be in the form of a credit card, certified check or money order. For leased orders, client agrees to accept merchandise at the time of completion per the written Storage Agreement. At this time, payment is due to HairStylersFriend.com from the lease company. Once final payment is received, your order will ship direct to the place of storage specified on the Storage Agreement. If payment is not made at time of completion date, deposit may be forfeited and the order will be cancelled.
ORDER INFORMATION, CHANGES AND CANCELLATIONS:
All faxed, emailed, mailed or electronic purchase orders will begin being processed 2 days following receipt and credit approval. Lead times may vary.
It is the customer’s responsibility to check acknowledgments carefully to ascertain absolute accuracy and that there is no duplication. Customer acknowledges reviewing order for quantity, product numbers and descriptions including colors, finishes and accessory options.
Customer is responsible to supply all necessary information so that HairStylersFriend.com may process the order without delay. All special cabinet orders must be accompanied by a signed drawing showing dimensions, details and finishes.
Changes and cancellations must be in writing and may be subject to fees based upon the ordered item and degree of completion of the manufactured product.
All changes must be in writing and require cancellation of the line item and re-entered as a new order.
FEES FOR CANCELLATIONS AND CHANGES:
Orders may be cancelled or changed up to 48 hours from order placement without being subject to administration fees. After 48 hours, unless provided written consent from a HairStylersFriend.com representative, a minimum administration fee of 10% per order for standard products and 15% for custom products will be assessed. Any order in the process of manufacture at the time of cancellation is subject to a cancellation fee up to 100%. Penalty charges do not include tax or freight. HairStylersFriend.com reserves the right to assess a service fee for all credit card refunds related to cancellations initiated by the customer.
“Order placement” = order entry date on the acknowledgement, paperwork is signed, and the check has been received
“Required ship date” = Earliest date HairStylersFriend.com agrees to have the product shipped.
Positively no goods are to be returned without advance written authorization on a HairStylersFriend.com Returned Goods Authorization (RGA) form. No credit will be issued for unauthorized returns. Unless otherwise stated by a representative of HairStylersFriend.com, all returns are subject to store credit only.
All returns are to be packaged in original or similar packing materials and sent back freight prepaid. HairStylersFriend.com will refuse any packages returned freight collect.
There will be a 30% restocking charge on all standard items returned unused.
Unless provided written consent by HairStylersFriend.com, all custom, special and non-standard items are non-returnable and non-refundable.
If the customer is unable to take delivery by the mutually agreed upon delivery date or a reasonable date thereof if none were established, HairStylersFriend.com reserves the right to begin charging up to three percent per month storage service fee commencing 30 days from requested delivery date. In after 90 days the goods remain undelivered, HairStylersFriend.com reserves the right to cancel the original order with either an up to fifty percent cancellation fee or one hundred percent cancellation fee on all custom orders.
HairStylersFriend.com will supply an estimated date of completion, but reserves the right for delays due to material, production and logistic challenges that may arise during the order process. When possible, customers accept the usage of loaner equipment if such delays effect scheduled openings. The customer agrees to accept delivery based upon the estimated date of completion. Furthermore, the customer agrees to notify HairStylersFriend.com no less than 10 days prior to the scheduled shipping date of site delays so that the shipment may be redirected to the proper storage facility.
Customer has reviewed and signed the Storage Agreement form, which includes a location for delivery of goods upon completion.
Customer agrees to contract directly with a storage facility in case of site preparation delays.
All shipments are accepted and signed for by the carrier, in good condition from manufacturer.
All goods are sold F.O.B shipping point, unless indicated on the written order.
Upon delivery, shipments should be inspected and counted, then all damages and/or shortages noted on the bill of lading or delivery receipt.
If CONCEALED DAMAGE is discovered, contact delivering carrier within 3 days.
All claims for allowances or shortages of any kind are waived unless made by the buyer directly to the carrier in writing within 3 days after receipt of goods.
Customer has reviewed all available options for delivery and has signed the Delivery Agreement.
Customer has reviewed all available options for installation and set up. Installation, when performed by a representative of HairStylersFriend.com, is subject to an additional charge and does not generally included plumbing, electrical, or carpentry.
HairStylersFriend.com is not responsible for improper installations if performed by anyone other than an authorized HairStylersFriend.com representative.
All drawings and design provided to the buyer shall remain the exclusive property of HairStylersFriend.com and may not be duplicated or distributed to third parties or used in any manner. Design fee payments must be applied towards new orders within one year or shall be forfeited.
ACCEPTANCE OF STANDARD TERMS:
Sales of HairStylersFriend.com (hereinafter referred to as the Company) products are made only on the Company’s standard terms and conditions of sale. Any term or condition contained in any purchase order or other form used by the purchase.